Job Description

Responsibilities:

This position is expected to demonstrate the ability to multi-task by working with multiple patients and handling multiple phone calls including appointment-related calls such as call backs and scheduling appointments for follow-up visits. This position is expected to handle front and back office processes that include placing patients in rooms, taking vitals, prescription refills, referrals, payer authorizations. This position is also responsible for EMR documentation, patient work up to include vitals, updating patient information and patient education. Under supervision and collaboration with the overseeing physicians, this position will perform annual wellness visits, to include ordering appropriate lab screening test and immunizations based upon the physician’s protocols. This position is expected to perform all other assigned task within the scope of their certification, as applicable.


Qualifications:

High school diploma/GED and at least six months of healthcare experience involving direct patient care, are required. Candidates for the Certified Medical Assistant position must have a current national CMA certification. Phlebotomy experience is required for CMAs but is preferred for MAs. CPR certification must be earned within 6 months of start date. Candidates with a current CPR certification are preferred. In addition, candidates must know how to use a computer in order to check patients out. Candidate must possess excellent communication and interpersonal skills. Must have strong organizational skills with the ability to multi-task. Must have experience with an electronic medical record system, preferably EMD and/or Athena.


Knowledge/Skills/Abilities:

Ability to multi--task with office functions of medical practice
Ability to operate basic office equipment: computers, fax, scanner, copier, multi-line phone, etc.
Customer service skills
Skill in oral and written communication, including interviewing to gather medical histories, excellent documentation skills to accurately capture and reflect data obtained, and the ability to effectively facilitate communication among providers.
Ability to interpret, adapt, and apply physician protocol, guidelines, and recommendations.
Ability to work as a member of a team and autonomously; flexibility with various job requirements, positive attitude, initiative, and willingness to learn and perform new tasks.



Background Check Contingencies:
- Criminal History

Document Attachments:
- Resume
- Cover letter
- List of three professional references with contact information




About Mercer University

Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer’s twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer’s employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service. At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community.