Job Description

Job Summary
Enterprise Software Administrator

The Salesforce Administrator I supports the administration, enhancement, and ongoing success of the university’s Salesforce platform. Working alongside a team of Salesforce-certified professionals, this role helps configure solutions, support users, improve business processes, and maintain a secure and reliable CRM environment.

This position is ideal for an early-career technology professional looking to grow a career in Salesforce administration. Candidates should possess at least some hands-on experience with Salesforce through professional work, internships, academic projects, certifications, Trailhead learning, volunteer work, or equivalent experience.

The successful candidate will have strong analytical and communication skills, a customer-focused mindset, and a desire to learn while contributing to meaningful initiatives that support students, faculty, and staff.

About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
Enterprise Software Administrator I

• Support the day-to-day administration of Salesforce, including user accounts, permissions, security settings, and data management.
• Build and maintain reports, dashboards, list views, and other tools that support university operations and decision-making.
• Assist with Salesforce configuration, including fields, objects, page layouts, validation rules, and automation.
• Support the development and maintenance of Salesforce Flows and other declarative solutions.
• Provide user support, training, and guidance to departments and end users.
• Assist with data analysis, reporting, and data quality initiatives involving Salesforce and related university systems.
• Help document business processes, data definitions, system configurations, and technical solutions.
• Participate in testing, troubleshooting, and deployment activities to ensure system reliability, data integrity, and successful system enhancements.
• Help gather and document business requirements and help translate them into effective Salesforce solutions.
• Maintain system documentation, procedures, and knowledge-base resources.
• Collaborate with university stakeholders and IT teams to support CRM, reporting, and data-related projects.
• Pursue ongoing Salesforce training, certification, and professional development.
• Support the development, testing, implementation, and continuous improvement of Salesforce solutions and related initiatives.

Job Code: P34161
Grade: P1
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Enterprise Software Administrator, I: Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

Preferences
• Strong analytical, problem-solving, and organizational skills.
• Excellent verbal, written, and interpersonal communication skills.
• Demonstrated ability to learn new technologies, methodologies, and business processes.
• Strong customer service orientation, attention to detail, and commitment to delivering high-quality results.
• Demonstrated ability to work independently, manage multiple priorities, meet deadlines, and collaborate effectively in a cross-functional team environment.
• Hands-on Salesforce experience through employment, internships, academic projects, volunteer work, certifications, Trailhead learning, or equivalent experience.
• Salesforce Associate or Salesforce Administrator certification or demonstrated progress toward certification. Certification may be required within 6 months of hiring.
• Familiarity with Salesforce security, reports, dashboards, data management, and Flow automation.
• Familiarity with Trailhead; candidates are encouraged to include their Trailhead Profile URL with their application.
• Experience with CRM, ERP, student information systems, or other enterprise applications.
• Experience with Excel, Tableau, Data Loader, SQL, SOQL, or similar reporting and data analysis tools.
• Experience working with higher education institutions or supporting higher education business processes.
• Experience creating technical documentation, user training materials, or process documentation.