Job Description

Job Summary
Michigan Medicine's Health Information Technology & Services (HITS) Enterprise Device Engineering and Management (EDEM) Team is seeking a lead engineer for Azure Virtual Desktop (AVD).

EDEM's role is to provide customer-focused engineering services for the development and management of reliable, secure, and supportable computing devices. The Desktop Virtualization team is responsible for maintaining a legacy Citrix environment; however, their primary focus is supporting and delivering hosted desktops and applications via Microsoft's Azure Virtual Desktop. Supported applications include Epic Hyperspace, Microsoft Office 365 products, and numerous departmental applications tailored to the medical field.

A successful candidate for this role will possess substantial experience in designing, implementing, and troubleshooting Citrix XenApp and Azure Virtual Desktop environments, including hosting Epic Hyperspace within AVD. Experience engineering and supporting AVD in an Academic Medical Center setting is essential. The candidate should have a broad understanding of Windows server and desktop operating systems in enterprise environments, strong analytical skills, and familiarity with ITIL-based tools such as ServiceNow - including proficiency in generating and analyzing reports. A proactive approach to reducing operational overhead and improving efficiencies through incident trend analysis is expected. Additionally, experience with AVD tools such as Nerdio and ControlUp, as well as expertise in Windows Group Policies, Entra, and PowerShell scripting, is highly desirable.

Responsibilities*
Microsoft Windows

Support, maintain and troubleshoot issues with Windows desktop operating systems in Azure
Intimate knowledge of the Windows desktop operating system
Proficient in creating and supporting AD Group Policy for both Windows Server and Desktop operating systems
General Citrix

Maintain the health and welfare of the Citrix XenApp infrastructure and maintain system stability and accessibility
Key infrastructure components; Netscaler, Storefront, XenApp, Director, Studio
Proficiency in the configurations of each of the items mentioned above
Ability to troubleshoot and resolve issues related to each infrastructure component
Installation of software and patches via SCCM to XenApp servers
Monitoring of Citrix infrastructure components via automation tools, third party software, and manual inspection
Participate in after-hours system and application updates. This may include late evening, early morning, and weekend work
Citrix Workspace/Receiver

Proficient in the configuration, feature sets, and usage of the Workspace
Ability to integrate the product to meet the needs of the Michigan Medicine user environment (both institution managed and BYO devices)
Test and validate Workspace functionality with Citrix hosted applications
Facilitate and assist in the installation and support of Workspace from remote devices at affiliate Health Systems
Work with vendor to report problems, troubleshoot and diagnose issue related to the Receiver product