Job Description

Mgr, Internal Communications
Job ID: 290651
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
College/Department Information
As Augusta University's communications and marketing team, we support and share our services with every department across university settings on every campus. Every day, we strive to develop partnerships that cultivate an experience like no other within our community, elevating our brand in every way via social media, graphic design, communications, and marketing. Our team tells the stories of Augusta University to showcase our learning, discovery, student success, community and stewardship.
Job Summary
The role of Manager, Internal Communications is responsible for: Develops communications strategies and content to inspire students, faculty and staff to become ambassadors for the Augusta University brand by connecting and engaging campus audiences with the university's mission, strategic initiatives, and educational, research and outreach achievements; Supervises staff responsible for developing and distributing internal communications content; Manages campus communications including weekly newsletters, a digital campus publication/website and stand-alone campus announcements; Handles the internal communication response to crisis situations which affect Augusta University; Leads efforts related to the university's messaging deployed from our internal email system, Salesforce Marketing Cloud, and is responsible for training users and maintaining licensing. Provides guidelines and tools to ensure internal communications are aligned and consistent across the university; Maintains and refines internal communications strategy in conjunction with senior leadership on an ongoing basis; Ensures Augusta University initiatives and projects are successfully communicated to employees and stakeholders; Plans, edits, and writes content for a variety of internal communications mediums, such as email communications, digital magazines, and newsletters; Keeps internal stakeholders informed of progress, provides training and answers questions; Drafts messages and scripts from senior executives for presentation to employees in written or spoken form; Ensures internal communications messages are consistent across all mediums and for different departments across campus; Ensures internal communication messages are consistent with external communication messages; Responds to feedback from staff and metrics and adjusts communications content accordingly; This role helps ensure campus messages are ADA-compliant; This role works with users throughout campus and ensures quality customer service; This role is responsible for staying informed of internal communications trends and best practices, as well as analyzing our AU results for ongoing improvement.




Responsibilities
The responsibilities include, but are not limited to:
Compliance with Student/Faculty/Staff service standards through the following:

• Supervise staff responsible for developing and distributing internal communications content. Develop content and oversee copy-editing for internal and external projects and initiatives.
• Respond to feedback from staff and adjust communications content accordingly.
• Draft messages or scripts from senior executives for presentation to employees in written or spoken form.
• Handle the internal communication response to crisis situations which affect Augusta University.

Manages campus communications including weekly newsletters, a digital campus publication/website, and standalone campus announcements.

• Compliance with Customer Service standards.

Co-leads efforts related to the university's campus communications tool, implementation and mainaintence of Saleforce Marketing Cloud and provides guidelines and tools to ensure internal communications are aligned and consistent across the university.

• Manage the Internal email system (Salesforce Marketing Cloud).
• Continue to improve the internal email system and maximize efficiencies.
• Continue analyzing saved searches to be certain they are reaching desired audiences.
• Establish and maintain an internal communications strategy in conjunction with executive leadership.
• Ensure Augusta University initiatives and projects are successfully communicated to all students, staff, faculty, alumni and community stakeholders.
• Plan, edit, and write content for a variety of internal communication mediums, including email communications, newsletters, digital messaging, scripts and articles.
• Keep internal stakeholders informed of progress and answer questions as they arise.

Work with Digital Effectiveness team, to help secure depth in backup training for the entire DCM team.

• Ensure all of the comms team is trained in needed software.
• Define training needed for communications specialists around campus.
• Ensure consistent messaging and stakeholder support.
• Ensure internal communications messages are consistent across all mediums and for different departments.
• Ensure internal communication messages are consistent with external communication messages.
• Respond to feedback from staff and adjust communications content accordingly.
• Draft messages or scripts from senior executives for presentation to employees in written or spoken form.
• Handle the internal communication response to crisis situations which affect Augusta University.

Required Qualifications
Bachelor's degree from an accredited college or university in Communication, Journalism, Marketing, or related field. At least five years of related professional experience and two years in a supervisory role.
Preferred Qualifications
Preferred Educational Qualifications
Experience as a working journalist and with a medical school is preferred, in order to understand the needs of the news media.
Additional Preferred Qualifications
Skilled at building relationships and working cross-functionally with different stakeholders

Knowledge, Skills, & Abilities
Strong attention to detail.
Experience in writing, editing, internal communications systems.
Must have good interpersonal and relationship-building skills in order to work with embedded communications specialists and departments across campus. Must possess the confidence to work with senior executives and explain communication techniques to them.
Must have creative ability to develop communication strategies.
Familiarity with information technology, especially digital and video means of communication, is essential.
Understanding of the higher education environment is crucial.

Shift/Salary/Benefits
Shift: Days/M-F (work outside of normal business hours will likely be required of an employee in an exempt level position)
Pay Band: B11
Salary Range: $56,600/annually - $65,200/annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position.
Recruitment Period: 9/30/25 - Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply
Consider applying with us today!
https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=290651&PostingSeq=1
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