Lead Lobby Ambassador OC
City of Hope
Irvine, CA
Job posting number: #7307369 (Ref:10030423)
Posted: May 1, 2025
Application Deadline: Open Until Filled
Job Description
About City of Hope Orange County
City of Hope Orange County is transforming cancer treatment by bringing world-class expertise and specialized care closer to home. Supported by a regional network of care, our 11-acre academic cancer campus in Irvine is home to City of Hope Orange County Lennar Foundation Cancer Center, our outpatient cancer center, and Orange County’s only cancer specialty hospital, opening in late 2025.
With the opening of the hospital, the full continuum of advanced cancer care—from prevention through survivorship—will be available in Orange County for the first time, eliminating the need to travel for lifesaving treatment. Seamlessly connected to our outpatient cancer center, the new clinical research hospital will feature 73 inpatient beds, advanced surgical suites, groundbreaking clinical trials, and holistic services such as rehabilitative therapy and spiritual care. This isn’t standard cancer care. This is lifesaving cancer care. This is Hope.
** Work schedule is initially Monday-Friday 8:00 am - 4:30 pm.
When the hospital opens, schedule will be 11:30 am - 8:00 pm with weekend availability required.**
The Lead Lobby Ambassador provides support to the Ambassador Supervisor and exemplary performance assistance to the Lobby Ambassador team. This role will also maintain the Lobby Ambassador responsibilities of demonstrating a high level of customer service to assist with meet and greet, mobility, wayfinding, directions, transportation via electric cart, and connecting patients and families to City of Hope resources.
As a successful candidate, you will:
- Assist with overseeing daily operations to minimize gaps in service.
- Liaison between the external environment, valet parking area and the patient registration area and/or hospital destination of the patient.
- Provide wayfinding and transportation services by greeting patients/families who are arriving on the Duarte Campus.
- Use an electric vehicle or wheelchair to move the patient from a parking lot or valet area to hospital or outpatient destination.
- Deliver services with a high level of engagement, interpersonal skills, safety acuity, and City of Hope values.
Your qualifications should include:
- High school diploma or equivalent
- Five years of experience in a customer service role with at least three years providing face-to-face customer service.
- Current CA Driver’s License
- Current CPR/BLS certification through American Heart Association
Additional Information:
City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.
City of Hope is an equal opportunity employer.
To learn more about our Comprehensive Benefits, pleaseCLICK HERE.
Salary / Pay Rate Information:
Pay Rate: $24.40 - $33.44 / hour
The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.
City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.
