Summary

We are seeking a motivated Epic trainer who will work with the training director, training analysts, subject matter experts and application team members to develop, deliver, and optimize the Epic training program. The trainer will specialize in applications (primarily Resolute, Cadence and Prelude) and develop and maintain training materials and the implement the training for those applications.

The trainer will work both remotely and on-site as they gather requirements for updating/developing documentation and providing end user training. Additional duties include updating the training environment, reviewing and updating course material, handling customer support requests and maintaining the EPIC training schedule in the Learning Management System (LMS).

Job Duties

• Delivers in-person and remote training to end users and the duties related to that task, including planning, coordinating, and facilitating in-person classroom or 1:1 training related to the Epic applications assigned.
• Develops full suite of materials for classroom training (includes manuals, quick reference guides, user logins, exercises, assessments, etc.).
• Fosters strong relationships between the staff, subject matter experts, trainers, and the Epic team. The associate will deliver the training to end users, making them a critical component to developing strong relationships across groups.
• Works with Epic analysts and subject matter experts in the upkeep and development of materials.
• Creates training sessions, tracks and updates attendance, assigns courses to learners, runs reports and other actions within the SuccessFactors LMS.
• Conducts training needs assessments.
• Builds, tests, and maintains the Epic training environment focusing on assigned module(s) including workflow testing, MST system configuration and build, patient build, and MST troubleshooting.
• Handles customer support requests on rotating schedule (access request, access issues, training requests, etc.)
• Performs other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in a related field.
• Two years of relevant experience.

Preferred Qualifications

• Epic certified, proficient or credentialed preferred.
• Knowledge of and experience with adult learning techniques required.
• Proven skill in oral presentation and facilitation required.
• Demonstrated skill in human relations and written, verbal, and electronic communication required.
• Healthcare or higher education experience preferred.