PAYROLL ACCOUNT CLERK

University of Oklahoma

Oklahoma, OK

Job posting number: #7151689 (Ref:ta231345)

Posted: June 2, 2023

Application Deadline: Open Until Filled

Job Description

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At the University of Oklahoma, the Payroll Account Clerk is a front desk employee and the first line of contact with walk-in traffic and phone calls to the Payroll Office. Exceptional customer service is a requirement of the position, including a friendly, helpful attitude. With training, this person must be able to answer routine questions from employees, and/or transfer the employee to the appropriate payroll staff who can help. Must have the ability to learn, retain, and apply personnel policies and payroll administration procedures, as well as the ability to problem solve. Communication with campus users/departments is a large part of the job, and this person must have the ability to effectively communicate with users via email, phone, or in person.

The position will report to the Payroll Director and will also receive direction from other payroll staff. The position will interact frequently with Human Resources, Provost office, Colleges, Budget & Financial Planning, and other academic and non-academic units.

Primary Duties and Responsibilities:

Maintain the Payroll Inbox and delegate emails to Payroll Techs
Receive, timestamp and sort incoming mail daily
Manage phone calls and answer questions, as well as transfer the calls to the appropriate campus departments/payroll staff
Assist campus employees with questions regarding their paystubs, W4s, and W2s, including providing information regarding the mytaxform.com website.
Help employees reissue missing paychecks by gathering necessary information
Maintain the Payroll website
Keep records of garnishment, unemployment, and withholding checks
Mail out final paystubs to terminated employees
Create documents and graphics with information about payroll and processes
Perform other duties as assigned

Job Requirements

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Required Education: GED/High School Grad AND:

12 months experience in office, clerical, or administrative support

Skills:

Strong work ethic to ensure the team meets applicable deadlines
Very high attention to detail and strong organization skills, with a focus on accuracy and timeliness
Advanced Excel skills, including the ability to build and manipulate spreadsheets
Ability to communicate effectively, using email, phone, or in person methods
Ability to build rapport quickly with students, faculty, and staff
Questioning mindset that looks to learn and improve on the way things have been done

Certifications:

None

Advertised Physical Requirements:

Must be able to engage in repetitive motions including movements of the hands, wrists, or fingers, and communicate effectively.

Departmental Preferences:

Working knowledge of Peoplesoft preferred
Ability to speak, read and write clear, concise English
Proficient in Microsoft Office
Strong initiative to solve problems
Ability to interpret University policy and State rules/regulations

Supervision: No Supervisory Duties

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

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