*Technology Strategist
University of Oklahoma
Oklahoma, OK
Job posting number: #7151494 (Ref:ta231310)
Posted: May 31, 2023
Application Deadline: Open Until Filled
Job Description
Job Description
--- Title- Technology Strategist
Team-IT Mission Support
Position Description:
The Technology Strategist responsible for managing relationships, crafting technology strategies and solutions, and ensuring delivery of IT services to the department.
The Technology Strategist is part of an agile team reporting to a Senior Technology Strategist and serves as a strategic resource, empowered to expand each department’s reach throughout campus and to drive a richer, more collaborative technology experience. The Technology Strategist should function as a leader within his or her assigned department.
In general, the Technology Strategist will spend approximately 75% of their time working on issues related to their primary customer. The remaining 25% will be spent on strategic IT-related initiatives that benefit the University.
- Responsible for advising and developing relevant and sustainable technology solutions, strategies, and resources that benefit the campus community.
- Plans for future technology needs.
- Advises customers on appropriate IT services from the OU IT service catalog (including Shared Services), Ensures delivery of IT Services per applicable agreements and monitors customer satisfaction.
- Provides business analysis to customers by identifying business needs and determining appropriate solutions.
- Oversees technical support for customers in coordination with the Services Team.
- Engages appropriate resources within IT including applications, infrastructure, services, projects, and business strategy teams to meet customer expectations and needs.
- Negotiates priority for customer projects and service provision and advocates for technology needs, initiatives, and projects on behalf of assigned customers.
- Provides management of assets and services.
- Builds relationships with key stakeholders such as vice-presidents, deans, directors, financial officers, development officers, and strategic faculty, staff, and students.
- Serves as a primary point of contact for IT related issues and as an escalation point to resolve customer issues and complaints.
- Helps OU IT staff coordinate with assigned area for effective planning of projects, upgrades, releases, etc., and effective resolution of unplanned issues.
- Collaborates with other Technology Strategists to identify appropriate solutions.
- Performs related duties as needed to successfully fulfill the functions of the position.
Job Requirements
--- Bachelor's degree.
36 months experience in IT, Business, Customer Relationship Management, or related field.
Equivalency/Substitution: Will accept 48 months of related experience in lieu of the Bachelor's degree for a total of 84 months of related experience.
Valid Drivers License required to pick up and deliver equipment.
- Project management, business analysis, conflict resolution, and other resource management skills·
- Proven performance delivering contract-based service to customers·
- Basic knowledge of enterprise technologies like network, storage, identity management, cloud serves, etc.·
- Able to work well with interdepartmental teams and initiatives·
- Detail oriented for accuracy of data and information·
- Ability to accurately read and understand written materials and instructions
- Physical: Sit for prolonged periods, ability to engage in repetitive motion, communicate effectively and listen & manual dexterity.
- Environmental: Standard Office Work Environment.
Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.
Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.
