Health Representative
Pfizer Inc.
Lagos, Nigeria
Job posting number: #7135247 (Ref:pf-4880892)
Posted: March 21, 2023
Application Deadline: Open Until Filled
Job Description
POSITION DESCRIPTION
POSITION TITLE: Health Representative
LOCATION: Lagos Nigeria
REPORTS TO POSITION TITLE: Health Representative Manager
POSITION SUMMARY
The Health Representative’s mission is to provide promotional content and enhance the customer experience.
The role is responsible for maximizing Pfizer brand growth through promotional activities tailored to the needs of HCPs within the allocated territory.
POSITION RESPONSIBILITIES
Customer Engagement
- Engage with customers in-person and virtually to compliantly grow the business and drive product demand by proactively providing solutions to achieve business objectives and needs
- Engage on promotional science-based brand messages and other ranges of content (e.g., disease state) to support the HCP in improving patient outcomes and experience
- Acts as key Point of Contact for seamless (compliant) reactive only connection to Pfizer Subject Matter Expert (SMEs) and resources
- Responsible for onboarding customers to new operating model and platforms (e.g. Digital Engagement Portal)
- Orchestrate ideal customer experience through relevant content selection based on knowledge of customer preferences
- Implement strategies that drive HCP digital engagement adoption
Territory Planning and Management
- Develop and execute territory business plan in line with business objectives
- Track activities of the agreed plan and proactively report any potential barrier to achieve planned activities
- Recommend creative and innovative ideas/solutions to increase market share within the territory
- Producing reports according to Health Representative Manager recommendations and market needs.
- Organize and implement value-added programs across the territory
- Ensure timely and relevant customer insights and market intelligence is captured and shared via relevant systems
Reporting/Administration
- Adherence to all relevant SOPs’
- Timeous recording of customer interactions within PforceRx
- Maintain an up-to-date and accurate customer list
- Timely and acccurate submission of expenses and remain within the allocated budget
Self - Development
- Proactively implement and update personal development plan
- Own and drive your development plan
- Proactively receive and act on feedback from peers, trainers, and managers
QUALIFICATIONS/EXPERIENCE/COMPETENCIES
- Relevant Bachelor’s degree
- A minimum of 3-5 years experience in the pharmaceutical/healthcare industry
- Effective selling and presentation skills through virtual and face to face interactions
- Digital and non-digital learning Agility
- Good business knowledge and customer acumen
- Demonstrated ability to work within a team/as a team player
- Exhibit a high degree of flexibility in adapting to a rapidly changing environment
- Strong organizational and prioritization skills
- Sound understanding of compliance and integrity principles
- Basic Computer literacy e.g., Microsoft Excel / PowerPoint/Word /Outlook
- Demonstrated ability to work within a team/as a team player
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
- Driving Required (valid drivers’ license)
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Sales#LI-PFEPfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.