DesignOps Lead

Pfizer Inc.

Tampa, FL

Job posting number: #7135215 (Ref:pf-4880924)

Posted: March 21, 2023

Application Deadline: Open Until Filled

Job Description

ROLE SUMMARY

The Digital Manufacturing (DM) Team’s mission is to simplify processes and experiences to drive Pfizer Global Supply (PGS) outcomes. DM is responsible for the digital transformation of all processes across shop floor, quality control, quality assurance, engineering, environment, health, and safety operations. Our programs are led by user experience and design thinking to understand the journeys that our PGS customers are working through daily. DM leads a focus on innovative technology implementation across PGS sites including a digital lean production system, sensors, Industrial Internet of Things, wearables, Augmented Reality and Virtual Reality solutions. DM drives efficiencies in end-to-end operations by embedding predictive and prescriptive insights from artificial intelligence into our manufacturing, quality and cross-functional applications. Our team philosophy is “Do good work” and as per Pfizer’s Purpose Blueprint, “Win the Digital Race in Pharma.”

Experience Design & Business Adoption (XD & BA) is a multidisciplinary team that supports Digital PGS solutions by using collaborative methods with a human-centered focus to ensure the best solutions are in the hands of our PGS colleagues.

We are seeking a DesignOps Lead with a background in supporting the effective operation of design teams with the intent of elevating the understanding of design and design processes. This role will not only shape and deliver programs but ensure the continuous improvement of the overall quality of engagements, driving the strategic alignment across functions and teams.

ROLE RESPONSIBILITIES

The DesignOps Lead colleague’s responsibilities include but are not limited to:

  • Partner closely with XD & BA team leadership to build operational models that require cross-functional collaboration, workflow management, and cross-team coordination to ensure strategic vision is executed

  • Support XD projects throughout the entire lifecycle as a strategic design leader and guide

  • Pre-intake: Understand needs and guide business through our processes

    • Intake: Lead initial conversations, structure engagements, and write proposals with key design team members

    • Planning: Manage the allocation of colleagues and external resources for delivery

    • Activation: Facilitate and assist in the kickoff of engagements, when needed

    • Delivery: Provide guidance on ongoing processes, workflows, and tools

  • Continuously examine, experiment, and measure improvements to our operational model and processes

  • Manage the selection, adoption, and management of new design tools including defining relevant organizational processes          

  • Identify collaboration opportunities for duplicative or interdependent projects within a diverse portfolio of programs

  • Cultivate an inclusive, constructive, and collaborative culture that elevates and empowers team members

  • Work with a diverse group of designers representing different disciplines, skills, and backgrounds

  • Support and partner with discipline leads to scope and build project approaches, strategies, and timelines

  • Assist with recruitment and management of contracted resources

BASIC QUALIFICATIONS

  • Bachelor’s degree with at five years of relevant experience; OR Master’s degree with three years of relevant experience; OR Associate's degree with eight years of relevant experience; OR Ph.D. with 0+ years of experience; OR 10 years of relevant experience with a high school diploma or equivalent

  • Related experience supporting team operations and activities

  • A solid understanding and demonstration of user centric design principles

  • Ability to collaborate actively as part of a multi-disciplinary team

  • Strong communication and presentation skills, with proven ability to clearly communicate project plans, risks, and identify escalation paths

  • Enthusiasm, patience, and a solutions-oriented attitude toward any risks and challenges

  • Comfort with ambiguity and leveraging critical thinking to solve complex problems with short- and long-term impacts

  • Organized, able to act independently, and able to switch between different projects in a fast-paced environment

  • Familiarity in emergent technologies and how to apply them to different business challenges

  • Ability to confidently present work and to accept or provide constructive feedback

  • Experience utilizing Lean and Agile methodologies­

PREFERRED QUALIFICATIONS

  • UX, HFI, Agile, or equivalent certification

  • Formal design or design strategy training

  • Pharmaceutical or Manufacturing Industry experience

  

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Ability to travel up to 20%

OTHER JOB DETAILS:

Last Date to Apply for Job: 4/4/2023
Work Location Assignment: Flexible

Relocation assistance may be available based on business needs and/or eligibility.

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment.  As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.

Information & Business Tech



Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.


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Job posting number:#7135215 (Ref:pf-4880924)
Application Deadline:Open Until Filled
Employer Location:Pfizer Inc.
New York,New York
United States
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