CRM Developer
Ball State University
Muncie, IN
Job posting number: #7100891 (Ref:BSU31265)
Posted: May 26, 2022
Application Deadline: Open Until Filled
Job Description
Provide technical CRM support, including code-based solutions within the enterprise CRM. Work involves data migrations, systems integrations, and 3rd party applications. This position works closely with the CRM administrator and others in the Information Technology Team to develop CRM solutions that support institutional business requirements. Provide in-depth technical support for all CRM systems for the campus community.
Ball State University Information Technology is seeking a CRM Developer. In this role you will be responsible for the CRM technical configuration including installing CRM-based components, process development, and working on any development needed to onboard new areas across campus. You’ll have the opportunity to interact with other technical staff and with functional areas across campus. If this sounds interesting to you, please apply.
Job Function:
Provide technical CRM support, including code-based solutions within the enterprise CRM. Work involves data migrations, systems integrations, and 3rd party applications. This position works closely with the CRM administrator and others in the Information Technology Team to develop CRM solutions that support institutional business requirements. Provide in-depth technical support for all CRM systems for the campus community.
Minimum Education:
1. Bachelor’s degree from an accredited college or university by date of appointment.
Or, in lieu of Bachelor’s degree:
2. Associate’s degree plus an additional combination of education or experience in IT equivalent to two years.
Or
3. High school diploma or GED plus an additional combination of education or experience in IT equivalent to four years.
Or, in lieu of Bachelor’s degree:
2. Associate’s degree plus an additional combination of education or experience in IT equivalent to two years.
Or
3. High school diploma or GED plus an additional combination of education or experience in IT equivalent to four years.
Preferred Education:
Bachelor’s or Master’s degree in a technology or business-related program.
Minimum Experience:
At least two years of professional IT experience, including experience as a developer for an enterprise solution; demonstrated experience working with third-party vendors making use of vendor product and services technical compatibilities. At least two years of enterprise system support.
Preferred Experience:
Five years of experience working in an IT environment at a higher educational institution. Five years of CRM experience. Two years of project management and Ellucian Banner ERP experience and knowledge. Demonstrated CRM experience in addition to CRM certifications. Strong understanding of CRM platforms, with the ability to build custom apps and deploy 3rd party applications and integrations. Proficiency with enterprise CRM frameworks. This includes proficiencies with the Integrated Development Environments (IDE), deployment of custom solutions, deployment of 3rd party solutions, and integrating with other campus enterprise solutions. Proven adaptability leveraging various development architectures and languages. Proficiency in leveraging standard SQL statements and optimization of queries.
Duties and Responsibilities:
- Support the development, operation, and management of the university CRM environment. Work closely with the Salesforce administrator, CRM development team, vendors, third-party consultants, and end-users as needed.
- Responsible for developing in CRM IDE’s along with leveraging delivered architectures and components and other technologies to build customized solutions. Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement.
- Review solution architecture with project team prior to design and development activities and investigate scalability and alignment with platform roadmap to meet business requirements.
- Design and build proof-of-concepts and prototypes to evaluate functionality around the enterprise CRM ecosystem to deliver on key institutional and product objectives.
- Define, communicate, and manage change (release) process to develop and implement new applications/code and updates to existing applications/code.
- Identify, install, and maintain appropriate apps from third parties for event management, mass email and more.
- Test new applications, functionality, and integrations. Troubleshoot and debug newly developed functionality.
- Perform other related duties as assigned.
At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.
